business services providers create competitive advantage in a market focused on delivering both exceptional service to end customers and attractive ROI to shareholders. The business services sector is exploiting opportunities driven by globalization, consolidation and new technology. And new integrated offerings are forcing established players to develop scalable services that satisfy evolving regulatory and environmental standards. New technology platforms are also driving lower-cost models that are disruptive to incumbent businesses, but provide opportunities for new entrants and active players. Our business services help clients take advantage of attractive opportunities, develop innovative business models and outperform their competitors. The sector is diverse, including professional services, education and training, and support services and outsourcing. Multinational organizations and specialist service providers need to analyze their critical performance drivers, evaluate contractual frameworks and continue to evolve service offering strategies that can provide a competitive advantage.